The process of registering lost luggage begins at the airport's service desk, usually at the "Lost and Found" office. The first step is to fill out a claim form where you need to describe the luggage in detail, such as its color, size, type, and any distinguishing marks. You also need to provide information about your flight, including the flight number, airline, and destination. Additionally, you must share your contact details, such as your full name, home address, phone number, and email address. After submitting the claim, you will receive a reference number to track the progress of the search. The airline will then take steps to locate your luggage, often coordinating with other airports.
The time it takes to locate lost luggage can vary depending on the airline and airport. Generally, most luggage is found and returned within 24-48 hours. In rare cases, it may take longer if the bag is sent to the wrong location or lacks proper identification.
To start a search for lost luggage, you typically need to provide your baggage claim tag number, flight details (such as flight number and date), and a detailed description of the bag (including size, color, and any identifying features). Additionally, your contact information is required so the airline can update you on the search. In some cases, a copy of your ticket or itinerary may also be helpful.
Yes, we work with all major international airlines and airports, ensuring comprehensive support for travelers worldwide. In particular, we collaborate with all airlines and airports based in Poland to provide specialized assistance. This allows us to offer efficient and localized services for Polish travelers.
If your luggage is not found, we will continue searching for it for up to two months. If the search is unsuccessful, we will assist you in filing a claim to secure financial compensation for the loss. Our goal is to ensure you receive proper support throughout the process.
Our service fee is based on the outcome. If financial compensation is recovered from the airline or airport, we charge up to 20% of the amount. If your luggage is found, we kindly request a fixed fee of $25 to cover our efforts.
Yes, we can track luggage internationally, providing support across all major airlines and airports worldwide. Our network and systems are designed to handle cross-border searches efficiently, ensuring your luggage is located as quickly as possible. We collaborate closely with international partners to streamline the process and overcome logistical challenges. No matter where your journey takes you, we are committed to helping you recover your belongings.
You can check the status of your luggage search through updates sent directly to your email. Alternatively, you can create an account with us to access real-time updates and manage your case online.
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Anna Poździk, Akademia WIT 2024/2025